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Privacy policy

It is important to us that our customers and contacts can trust us effortlessly. We therefore make it a point to protect privacy as much as possible. In order to be able to perform our work as well as possible and to offer you an optimal service, we collect certain personal data from our customers and contacts. It goes without saying that we handle this data very carefully, we manage this data in a safe and respectful way.

You can read about which data is involved, how it is collected and for what purposes in our privacy policy below. Everyone should be in control of their own personal data, which is why we want to give everyone the opportunity to decide which data you want to share with us and which you don't.

This Privacy Policy refers to the collection and use of personal data by VILARTE® (hereinafter referred to as “VILARTE”, “we” or “our”) that has its registered office at Nieuwpoortstraat 173, 9160 Lokeren, Belgium.

VILARTE values the protection of your privacy. We, therefore, guarantee honesty and confidentiality in the processing of these data. In this policy, we explain which data are collected by VILARTE, and how they are specified and used.

Information regarding the collection and use of personal data

1. The data that VILARTE collects

Specific personal data may be collected during your interactions with VILARTE, both during offline and online interactions. These personal data are related to you as an identified and identifiable person, such as:

  • Name

  • Address

  • Email address

  • Telephone number

  • Social media profiles

  • Other information that we collect using forms that you fill in

  • Etc.

In addition to these data, we may also collect personal data through other methods such as cookies. Among these data are:

  • Your web browser

  • Your cookie ID

  • Your IP address

  • Visited web pages on our websites

  • Etc.

Finally, we may also collect personal data with regard to the purchase and delivery of your VILARTE space:

  • Date of purchase

  • Date of delivery

  • Delivery address

  • Client

  • Etc.

2. How VILARTE collects your personal data

Personal data may be collected by VILARTE in different ways both during offline and online interactions. This can, for example, take place through:

  • Digital, telephone or written contact with VILARTE employees or an official VILARTE installer

  • Filling in forms by VILARTE that are, for example, offered at trade fairs, websites, apps, etc.

  • Filling in and sending a contact form

  • Ordering a VILARTE space

  • Interacting on social media, for example, liking or sharing posts of the official VILARTE accounts, sending InMail, etc.

  • Cookies (see the statement about cookies below )

  • Etc.

3. Purpose of the data collected by VILARTE

The personal data collected by VILARTE from visitors are used for the purpose of:

  • Processing visitor requests or supplying requested documentation

  • Supplementing our customer base

  • Optimising our customer service

  • Solving any issues of customers with VILARTE spaces

  • Promoting products and services by VILARTE and the companies associated to VILARTE (direct or indirect customers) through direct marketing

  • Sending personal messages and information about special offers based on the collected information of your use of our websites through cookies or comparable methods or technologies

  • Analysing and optimising the user experience on our website

  • Etc.

4. Sharing of the personal data

Personal data may be shared with VILARTE partners and other companies for the same objectives. Personal data will never be exchanged, sold or supplied to other organisations unless the user was informed as such and provided his or her explicit permission.

5. Your rights

Every person is at all times and free of charge entitled to access their data, to request to update or delete their information, or object to the processing for direct marketing objectives. Please contact us with regard to any of these issues (

Cookie statement

1. General

VILARTE uses cookies if we obtain your prior permission when this has been established by law. Cookies are small text or data files that are placed on your local PC or other device when you visit our website. Using cookies allows us to improve our website, based on your use. Specific settings can also be remembered for your next visit, such as your country, language choice, etc. to personalise your visit and to offer personalised services.

Cookies are enabled by default in your browser. We recommend keeping the cookies enabled to ensure the best possible use of our websites. If you prefer not to, you can disable the cookies manually, depending on the browser you use:

2. Types of cookies

Different cookies have specific objectives. We mainly use cookies to analyse website statistics through Google Analytics. You can open an overview here:

  • __utma

    purpose: to keep track of the frequency of user visits to our website

    use duration: 2 years

  • __utmb

    purpose: to measure the duration of a user visit to our website

    use duration: 30 minutes

  • __utmc

    purpose: to measure the duration of a user visit to our website

    use duration: until the end of the session

  • __utmz

    purpose: determines where the visitor to our website comes from

    use duration: 6 months

Amendments to the Privacy Policy

VILARTE reserves the right to amend, supplement or completely rewrite this privacy policy from time to time when this is deemed necessary. The most recent version of the privacy policy will always be published on this page and is in force from the moment it is published. The date of the publication can be found at the bottom of this page.

We recommend viewing this page regularly to ensure you are up to date about our privacy policy.

By continuing to use our websites and applications, you are agreeing to our privacy policy and any revised versions.

Contacting us

If you have any questions regarding the protection of your personal data or want to request, correct or delete your personal data, you can contact us using the following methods:

  • Sending an email to

  • Sending a dated and signed letter to VILARTE®, Nieuwpoortstraat 173, 9160 Lokeren, Belgium

Published on the 25th of May 2021.